Digital Auditing
Panda Pictures created this explainer video for tricontes360 to showcase the functionality and possibilities of Digital Auditing.
Challenge
Communication is the key to success. Tricontes has developed a platform that focuses on communication between companies and their customers. The foundation for this is the importance of dialogue. On one hand, it helps gain a competitive advantage, and on the other, it fulfills a social responsibility to foster human connection. The platform makes it possible to analyze and evaluate conversations between employees and customers. The goal is to achieve continuous improvement in conversational efficiency through these analyses.
The analyses of the Digital Auditing approach are based on speech-to-text voice file analysis. They can be permanently integrated into the quality management of individual projects, enabling continuous evaluation. The insights gained from these analyses are 100% integrated into tricontes' dialogue training and passed on—dynamically and in real-time. The result is the tailored development of every single team member.
Solution
Furthermore, the platform enables long-term increased customer satisfaction, thereby driving higher revenue and success for individual companies. Through data-driven, objective, and fair performance assessments, the platform ensures equal opportunity and career prospects for employees. At Tricontes360, a speech-to-text-based quality management approach is combined with hands-on employee development to create a standardized operating model. The intention is to create outstanding connections between companies and people, sustainably improve relationships with and toward customers, and take better care of people.
In the video, we used a digital style to reflect the product's features and create a cohesive design. We also incorporated many animations to visually represent the content and simplify the processes. Additionally, we included characters in the explainer video to visualize the focus on employees. We also used the interface of the actual product to create a connection between the product and the film. Through this explainer video, a complex product was easily visualized and explained.
No items found.
